Historically, one of the most frustrating parts of being involved in a car accident isn’t just the collision itself—it’s the waiting game that follows. We’ve all heard stories of people dropping their car off at a body shop, only to spend the next three weeks leaving voicemails and wondering if their car has even been touched.
At Concept Autobody Repair, we recognized that the automotive repair industry was long overdue for an upgrade in customer service. We believe that transparency is just as important as technical precision. That is why we have implemented a state-of-the-art Real-Time Repair Tracking System.
Total Transparency, Zero Chasing
Our goal is to eliminate the anxiety of the unknown. When you entrust your vehicle to us, you are immediately integrated into our digital tracking system. Instead of you having to call us for updates, our system proactively sends automated text or email notifications directly to your phone as your vehicle moves through our facility.
Following the Journey
You will know exactly where your car stands at every major milestone. You will receive an update when:
- Inspection & Teardown is complete, and the final estimate is approved by your insurance.
- Structural & Body Repair begins, where our technicians fix the metal and frame.
- Your vehicle enters the Paint Booth, undergoing our computerized color-matching and refinishing process.
- Reassembly & Final Quality Control takes place, ensuring all sensors and parts are perfectly aligned.
- Your car is washed, detailed, and ready for pickup.
Restoring Your Peace of Mind
We understand that your car is a crucial part of your daily routine. By keeping you informed in real-time, you can plan your schedule, coordinate rental cars easily, and rest assured that progress is being made. At Concept Autobody Repair, we aren’t just speeding up the repair process; we are making it completely transparent.
